We are Trusted and Ready 24/7 for Law Enforcement Calls
When every minute counts after a crash or roadside emergency, Express Towing is the first call for Duluth and Norcross Police Departments — and we take that responsibility seriously.
I’m Max – tow operations manager at Express Towing, and for the past 15+ years, I’ve worked side-by-side with officers at crash scenes, vehicle extractions, road hazard removals, and evidence-hold impounds. We’re not just “another tow company” — we’re part of the response team.
Cities like Alpharetta, Duluth, and Lawrenceville record tens of thousands of traffic incidents annually — in Atlanta alone, there were over 28,000 accidents in 2023, meaning more than three crashes every hour. In Gwinnett County (with over 1M population) we see an increase of accidents totaling over 27,000 crashes each year, mainly on highways like I-85/SR-316 near Duluth. These roadside emergencies are more than inconvenient — they pose real danger making other drivers wait for hours as well as potentially triggering more accidents, like the domino effect. As one of the examples according to local news, five teenagers tragically lost their lives in a high-speed crash on I-85. Accidents like this result in emergency lane closure, requiring fast road cleaning and often multi vehicle recovery and towing to reopen roads promptly. That’s why Norcross and Duluth Police Departments keep us as a primary contractor for speed and efficiency of execution.
Why Local Police Departments Trust Express Towing?
We’re proud to be the official towing provider for Duluth and Norcross PD, meeting and exceeding strict response, equipment, and service standards. Every call we take reflects on their department and ours — and we don’t take that lightly. Speed, every time:
- Average arrival time: under 15 minutes for most city calls
- Fastest response: 7 minutes to a headon collision off Peachtree Industrial Blvd and Pleasant Hill intersection.
- Available 24/7/365 for accident recovery, DUI impounds, and road clearance
What Our Police Towing Services Include?
- Accident scene clearance. We help secure accident scenes quickly to prevent further injuries
- Emergency extractions from highways, ditches, or medians. Our operators and dispatch coordinate with fire, EMS, and DOT in high-stakes scenarios
- Impound towing for DUY, evidence or parking violations
- Abandoned vehicle removal from roadways
- Hazardous clean up (oil dry to prevent slippery road conditions, glass and sharp parts sweep-up)
- Accident Documenting
Our tow trucks carry everything from absorbent compounds, trash bags, brooms to emergency kits and light towers — so we can restore safe traffic conditions fast and professionally.
Just last year, we assisted on over 500 police dispatches in Norcross and Duluth — and our response reviews from officers speak volumes.
When the Scene Is More Than Metal
Not every call is just a fender bender. We have been there for:
- Head-on collisions where two cars are totaled, glass shattered, metal torn, and every passenger rushed to the hospital — with fuel tanks still pouring gas and blood-stained seats we carefully covered before winching.
- Commercial van flips after high-speed police chase, like the contractor van in Norcross where the drunk driver made an irresponsible decision and didn’t make it. That evening, we helped block off two full neighborhood streets, swept out thousands of screws and nails, oil dry gas puddles from the road, and made sure not one child’s bike tire would find a stray bolt in the morning.
- Multi-car pileups on I‑85 during rain, with flipped SUVs and ejected bumpers. It took three trucks, skates, snatch blocks, and two hours to make the road passable again.
- Sedan car lost control, hit another car of opposite driving direction and went over the curb on the landscape section, got stuck inside bushes of street mall plaza in Duluth, GA at Old Peachtree rd and Buford Hwy.
These are more than just “tow jobs.” Rather real moments where safety, respect, and professionalism matter more than ever.
